Knowledge Base

Labs and/or Pre-Test Freezes After Answering Several Questions

Symptoms:

After answering only a few questions in the Pre-Test or Labs sections of OnlineExpert, Internet Explorer will freeze and appear to be non-responsive.

Detailed Information:

The Labs and Pre-Test portions of OnlineExpert use two destinct technologies that require it to work properly. First, it uses pop-up windows to inform the user if they answered the question right or wrong. Second, Java Virtual Machine is sometimes used to display real-word scenerio’s. If the user has not seen a windows that indicates a correct or incorrect answer, then a pop-up window blocker is probably being used and therefore will not allow the testing to continue.

Solution:

• Disable pop-up blocking on www.onlineexpert.com or close any pop-up blockers that you may be running. This may include many Internet Security programs that include pop-up or ad blockers.


• Go to the Shadowbox OnlineExpert Utilities page and Download and run the detection utility to ensure that you have all the required software to run OnlineExpert effectively.

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