Calming Upset Customers
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, winówin outcome.
View Complete Course Index (PDF)
* Gain skills to maintain composure in difficult situations.
* Benefit from open communication and conflict resolution.
* Gain trust from customers when their problems are solved.
CD Product Code: 061308
Online Product Code: 061301
|Single User Price:
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
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