The Business of Listening

1 Session - 1-2 Hours of Interactive Training

This LearnKey course, based on the book Business of Listening by Diane Bone, will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional “hot buttons” and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency; however, in today's fast—paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

Benefits:
You will discover easy methods for becoming a more involved, active listener. You'll be able to focus on, and understand your customer's needs, improving communication. Become aware of the “silent” messages that speak volumes and increase productivity.

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