Connecting to Customers through Customer Service
1 session of training
Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.
View Complete Course Index (PDF)
• Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
• Strengthen your ability to listen and evaluate customer needs
• Learn how to handle upset customers while staying professional
CD Product Code: 061628
Online Product Code: 061621
|Single User Price:
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
Do you have older software for which you need training? Contact us and we may have just what your looking for!