The Rewards of Telephone Courtesy
1 session of training
Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone.
View Complete Course Index (PDF)
• Learn the steps that lead to improved telephone service
• Learn how to handle multiple calls while staying calm and professional
• Learn the proper techniques to transfer calls and solve communication problems
CD Product Code: 061748
Online Product Code: 061741
|Single User Price:
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