Customer Service Series (NEW)

4 sessions, 5 hours of interactive training

Quickly improve customer service skills inside your organization —— and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win—win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits
• Gain trust from customers when their problems are solved.
• Learn skills necessary to create a positive customer experience.
• Grow your business by focusing on customer needs

Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.