Customer Service Series (NEW)
4 sessions, 5 hours of interactive training
Quickly improve customer service skills inside your organization —— and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win—win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.
View Complete Course Index (PDF)
• Gain trust from customers when their problems are solved.
• Learn skills necessary to create a positive customer experience.
• Grow your business by focusing on customer needs
CD Product Code: 062168
Online Product Code: 062161
|Single User Price
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
Do you have older software for which you need training? Contact us and we may have just what your looking for!