Telephone Communication Series (NEW)

6 sessions, 9 hours of interactive training

In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a step—by—step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, Telephone Collections, The Business of Listening, The Power of Telephone Courtesy (new), and The Rewards of Telephone Courtesy (new).

Benefits
• Improve your reputation with a highly skilled staff.
• Improve your collection rate and increase your bottom line.
• Extract important details from every message and interaction.

Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.