3 sessions, 7 hours of interactive training
ITIL® Foundation (Information Technology Infrastructure Library) is a set of concepts and policies for managing information technology (IT) infrastructure, development, and operations. In this course you will learn a range of benefits including: reduced costs, improving IT services through the use of proven best practice processes, improved customer satisfaction through a more professional approach to service delivery, standards and guidance, improved productivity and so much more.
View Complete Course Index (PDF)
* Understanding of how IT services support and enable business achievements
* The opportunity to gain a qualification recognized worldwide in the delivery of IT services
* The start of the journey towards becoming a recognized ITIL® expert
CD Product Code: 190418
Online Product Code: 190411
|Single User Price
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
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