Handling Conflict & Confrontation (National Seminars) There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opion, miscommunication, and unwelcome criticism — even out—and—out confrontations. In this solution—based interactive desktop media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat. Exercises and assessments let you practice your own conflict resolution skills, and check your progress along the way. This training program delivers an array of tools, techniques and strategies to help you resolve differences fairly and honestly, without causing frustration, anger or resentment. Solutions for solving all kinds of people problems — perfect for teams! View Complete Course Index (PDF) Single User Price: US $145.00