Call Center Success 1 Session - 1-2 Hours of Interactive Training Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone and talking with customers? The Call Center Success program from LearnKey will help new reps become successful and veterans sharpen their skills. CSRs will learn the six factors of professionalism, how customers behave and what they expect, techniques for more effective communication with customers, and how to keep a positive attitude and continually improve as a CSR. View Complete Course Index (PDF) Single User Price: US $145.00