Customer Service Series (NEW) 4 sessions, 5 hours of interactive training Quickly improve customer service skills inside your organization —— and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win—win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service. Benefits • Gain trust from customers when their problems are solved. • Learn skills necessary to create a positive customer experience. • Grow your business by focusing on customer needs View Complete Course Index (PDF) Single User Price US $425.00